At Clear Cut Legal, we are committed to providing high-quality services. However, if you feel dissatisfied with any aspect of our service, we encourage you to inform us so that we can address the issue promptly and effectively.
How to Raise a Complaint
If you wish to make a complaint, you can contact us in one of the following ways:
By Email: Send your complaint to info@clearcutlegal.co.uk
By Post: Write to us at:
Clear Cut Legal
First Floor, 7, Enterprise Park,
Tawe Business Village, Swansea SA7 9LA.
By Phone: Call us on 01792 979845 during our business hours.
What to Include in Your Complaint
To help us address your complaint efficiently, please include the following details:
Your name and contact details.
A clear description of the issue you are experiencing.
Any relevant reference numbers, correspondence, or supporting documents.
How you would like us to resolve the issue.
Our Complaints Handling Process
Acknowledgement:
We will acknowledge receipt of your complaint within 3 working days.
Investigation:
We will thoroughly investigate your complaint. This may involve reviewing any relevant documents, speaking with the relevant team members, or gathering further information from you if necessary.
Response:
We aim to provide a full written response to your complaint within 10 working days. If more time is required, we will inform you and provide an expected resolution date.
Resolution:
We will outline the steps we have taken to address your concerns and, where appropriate, propose a resolution.
Escalating Your Complaint
If you are not satisfied with our response, you may escalate your complaint. Please inform us in writing, and a senior member of our team will review the matter. We will provide you with a further response within 10 working days.
External Resolution
If you remain dissatisfied after following our complaints process, you may refer your complaint to the relevant regulatory body or ombudsman. We will provide details of any appropriate external organisation if applicable.
Contact Us
If you have any questions about our complaints procedure, please contact us:
Email: info@clearcutlegal.co.uk
Address: First Floor, 7, Enterprise Park, Tawe Business Village, Swansea SA7 9LA
https://www.clearcutlegal.co.uk
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